The sufferings of the people seeking passport are mounting as the 'one stop service' earlier provided by the post offices stopped on March 1 this year that was shifted to a few number of passport offices, they said.
Earlier, on August 14, 2008 all post offices in the county started taking applications and provided passports to the applicants that had significantly reduced public sufferings in getting passport.
But, from March 1, this year, Machine Readable Passport (MRP) and written passport (only for certain period) are being provided by the Dhaka and other nine regional passport offices in the country that are not enough to provide passports against the number of the applicants.
As a result, people have to go to the designated passport offices crossing long distances from their living areas and consuming their valuable time force them to spend extra money for communication.
"I came to the Dhaka passport office at 8.30 am and had to wait till 3.30 pm to submit application to the counter, " said an applicant on condition of anonymity.
He said there was no rush in the post offices for submitting applications and collecting passports due to decentralisation of the charges.
Visiting Dhaka GPO yesterday this correspondent found people expressing their dissatisfactions as they failed to get passport forms from the GOP.
They said they were free from the 'middlemen's menace' in post offices. They feared that they might fall prey to the middlemen in passport offices.
They urged the government to reshifts the charges to the post offices to reduce public sufferings.
"I am disappointed over the decision. I will have to wait in a long queue at passport office which was notably absent in post offices," said Noman, a private service-holder who came to Dhaka GPO yesterday to collect passport forms.
The Department of Passport and Immigration will set up to more 34 passport centres in the country. Maintaining the new centres, it requires recruitment of 2,800 persons, said a concerned official.
"We are ready to provide services to the people if the government again gives us that responsibility to receive applications and deliver them passports, " Mobasherur Rahman, Director General (DG) of Postal Department said this to The New Nation yesterday.
He said the existing manpower of the post offices were enough and they were fully capable to deal with the matter as they already had that experiences.
He said they already had 81 computers and fingerprint scanners. We just need to buy only required number of cameras, he added.
If the passport department installs softwear to the post offices computers for MRP, it would be easily possible to provide smooth and prompt services to the applicants, he said.
He said the concerned ministry was considering to give permission to Uttara, Gulshan and Dhaka Sadar Post offices to receive applications and issue MRP.
About 60 thousand passports were delivered through post offices.
They have also deposited Tk one crore 20 lakh to the government exchequer as service charges of Tk 200 against an application, said an official at Dhaka GOP yesterday.
- Talha Bin Habib
Source: http://nation.ittefaq.com/issues/2010/06/30/news0555.htm

